Terms & Conditions


All consultations and transactions (bookings) concluded are subject to these Standard Terms and Conditions.

By accepting this confirmation and offering payment it will be deemed that the Client has read, understood and accepted these Terms and Conditions without modification, and that you are willing to comply with all applicable laws and regulations in regard to any affiliation with our company. In approaching our company for any offered services we must state that the following is a non-verbal legal binding contract and is subject to change without notice.

In this Contract, the following words and expressions shall bear the meaning hereinafter assigned to them:

The Booking/Reservation” shall mean any part, or all of the travel arrangements for transportation, accommodation, sightseeing and other linked travel and trek services made on behalf of the Client with the Suppliers, and excludes services of a peripheral nature.

The Company” shall mean By Mountain People Treks and Expeditions Pvt. Ltd. and/or anyone acting for or on behalf of the Company, provided such person has been duly authorised and is acting within his or her scope of duty.

The Client” shall mean the person who applies (directly or indirectly) to the Company for the Company’s services. The aforesaid will include, but is not limited to a person who applies for his own use or benefit or that of any other person and whether applying as principal, agent or sub-Contractor. The Client shall include any other person on behalf of the Client or whom the Client, represents and includes the Client in the Company’s Application to do Business form.

The Conditions” shall mean these terms and conditions and those of the Principal, where applicable.

The Traveller/Trekker” shall mean any person (whether or not such person is the Client) who utilizes or obtains any benefit from the Services of the Company. The Traveller shall include a potential Traveller.

The Travel Agent/Consultant” shall mean any other party who has made or secured any travel bookings or arrangements for the Client, other than the Company.

The Services” shall mean any travel or other service facility, product or matter incidental thereto of whatsoever nature arranged or to be arranged by the Company (whether directly or indirectly) to or for the “Client or the Traveller”. The aforesaid shall be used interchangeably and shall include, but not be limited to the providing of advice or information, the booking of reservations for accommodation, transport or the like (whether by air, land or otherwise) or any other service or facility provided by the Company for which the Company, in its sole and absolute discretion deems necessary or ancillary to the services of facilities requested, or anything else associated with or related to travel.

The Principal/Supplier” shall mean the provider of accommodation, transport, and all other relevant services or products arranged by the Company, or any services ancillary thereto provided by the Principal or any other party.

Travel and Personal Information

By requesting travel services from us, you are authorizing us to obtain your private information and allowing us to provide your information to those third parties that we deem necessary in the requisition of service that you have requested. All information will be accurate, complete, and current, knowingly provided without any falsification. However, we are not liable for the manner in which such third parties handle your personal, private and/or personally identifiable identification information or for any failure by such third parties to protect the privacy of your information.

Payment and fees

All services agreed upon shall be charged via bank transfer or cash or other payment methods. All fees incurred in the payment process will be paid by the customer. The current terms and conditions, though subject to change, upon payment will be applicable and binding without change.

We accept cash and bank transfer for payment. If you are paying in person in Nepal, we request that you pay in cash as the bank charges for credit cards are quite high, though if you wish to charge your credit card the full amount, the charge fee will be paid by the customer.


Upon booking your trip 30% advance payment should be made to By Mountain People Treks and Expeditions Pvt. Ltd. (Prior to arrival) which is non- refundable under any circumstance, though provisions may be made. The remaining 70% charge will be paid on arrival in Kathmandu before departure for your chosen journey. In case you are booking from within Nepal the full payment may be given when agreement has been made at company HQ. We reserve the right to cancel your trip provided the full amount is not paid on time.

Prices are liable to fluctuate due to external factors that are completely out of our control; for instance changes in exchange rate, pandemics and, government actions. We do everything in our power to keep prices at the current rate.

By Mountain People Treks and Expeditions Pvt. Ltd. Trek/Tour guides ultimately have all authority during your trip, this is especially necessary in case of emergency situations. You will be urged to follow the instructions of our staff. When you do not follow the instructions of our staff, we are not accountable for any possible consequences.

The purchase of comprehensive travel insurance package to guard against all medical emergencies is strongly advised for. We are not accountable for any such costs incurred.

If you wish to make any alterations of your trek / tour itinerary prior notice is requested. Though sometimes last minute changes are necessary and unavoidable, we encourage our customers to keep us updated on any adverse situations that may hinder scheduled arrangements.

On purchasing tour/trek packages, rooms or tents are provided on twin sharing basis unless specified otherwise. If you do not want to share a room or tent with another person and want us to arrange you a single room or tent, you should be ready to bear the extra cost as a single supplementary.

On any account, we are not answerable for any loss or damage of your luggage or property, even when shouldered by porters, ponies, or vehicles. That means your personal possessions and luggage are your responsibility, all of the time.

All necessary documents should be presented as asked for by By Mountain People Treks and Expeditions Pvt. Ltd. in order to issue a visa, necessary permits, etc. We are not accountable in case of any trip formality not completed in time before the trip departs on the basis of absent essential papers and document.

Route Changes, Health Issues, and other Unforeseen Conditions

It is important to consider that travelling in the Himalayas can be subject to unforeseen conditions. Therefore, we reserve the right to:

  • Cancel or modify any routes within the tour or objectives set out in the itinerary; or substitute different or equivalent routes within the trek in place of cancelled or modified routes, or postpone, cancel or delay (either in relation to the departure or arrival times or the duration of the trek).
  • Cancel any such aspect of the trek, if in the discretion of By Mountain People, it is necessary to do so due to inclement weather, snow or icy conditions or other conditions like health issues that are otherwise likely to be hazardous or dangerous, or due to any other adverse or threatening conditions whether political or military, or terrorist or otherwise or there is a likelihood of any such event occurring which may impact upon the safety of the participants.
  • In the event of any change, modification, cancellation postponement or delay under this condition, you acknowledge that you will have no right of refund of the tour/trekking/mountaineering price and no right to claim compensation for any injury, loss or damage or other additional expenses incurred by virtue of the change, modification, cancellation postponement or delay.


The bymountainpeople.com website, its source code and these terms and conditions are subject to change without notice. The continued use of the bymountainpeople.com site following any change constitutes your acceptance of the change. Please review this section for any major changes in the future. These terms and conditions incorporate by reference, constitute the entire agreement with respect to your access to and use of the bymountainpeople.com website.

Should you not agree with these Terms and Conditions in full, you must immediately terminate your booking.

Questions or concerns

If you have any question or concerns regarding our payment terms and conditions, please contact us.

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